The BMMA holds two annual face-to-face meetings. The BMMA Annual Meeting (spring) is co-located with ResearchFirst's Broadband Services seminar, allowing members to save on travel expenses while continuing the learning and networking through out the week. The Fall Workshop is typically hosted by one of our member companies and may include tours of the local facilities.

Our monthly Hot Topic conference calls cover current and relevant broadband marketing issues. These interactive sessions are typically led by an industry leader from the membership.

Our members inform us that the discussions and networking at these events are extremely valuable.

View Past Events

BMMA 2019 Fall Workshop Hosted by CenturyLink
Sep 24, 2019 - Sep 26, 2019


Welcome Reception: Monday, September 23, 2019

Meeting Dates:
Tuesday, September 24 - Thursday, September 26, 2019

Location: Denver, CO

Meeting Venues: CenturyLink Mineral Facility (Tuesday Meeting - transportation from hotel provided)
                              700 W. Mineral Ave
                              Littleton, CO 80120


Kimpton Hotel Monaco Denver (Wednesday & Thursday Meetings)


Hotel Venue: Kimpton Hotel Monaco Denver
                    1717 Champa Street
                    Denver, CO 80202


Price: $224 USD | BMMA Group Booking Link

The workshop cost is $695 for BMMA Members & $895 for non-member guests.

More info and online registration

Sponsorship Opportunities

BMMA FW Calendar of Events


Should you not be able to successfully register online, please use this printable registration form: BMMA FW Reg Form

Full Year Monthly Schedule

The BMMA holds monthly Hot Topic calls typically every 4th Tuesday at 2PM Central (3 PM Eastern, 12 PM Pacific).This date may fluctuate some months as a result of holidays and other issues, so be sure to check for updates.

* Currently around twice annually, approved non-members are welcome to join in the discussion as our guests in one open call in order to evaluate the value of BMMA. This is restricted to telco service providers and their vendors. To request an invitation to register, guests should contact Stan Romero.
NOTE: Topics are subject to change as issues arise or as members' priorities change.
2019 Call Date  Hot Topic(s)  Call Type*
 January 22, 2019

 Executives' Perspectives on Broadband in 2019
- Ann Shaub - Group Vice President, Consumer Product Development at Frontier
- Josh Pettiette - Vice President-Product, Business Development & Strategic Planning at GVTC
- Jason Praeter - President - Entertainment and Communications at Cincinnati Bell

Download panelist bios

 Members only

 February 26, 2019

 HSI Retention
- Liz Heimbrock, Senior Product Manager at Cincinnati Bell

- Brandon Laufenberg, Product Manager at TDS

Download panelist bios

 Members only
 March 20, 2019

 Generation Z: What to do
- Larry Walters, Executive Director of Operations, Sykes Enterprises 

Download panelist bio

 Members only
 April 23, 2019

 The Transition and Marketing of A New Streaming Service
- Dustin Schlaefli – Director of Customer Engagement, Nex-Tech

Download abstract & speaker bio

 Members only


 May 21, 2019


 CAF Reporting
- Bridget Watkins, Product Marketing Director, Calix

- Dan Esposito, Network Strategy & Architecture, TDS Telecom

- Gary Enloe, Director of Product Development, MTA

     Download abstract & speaker bios

 Members only


 June 25, 2019


 New Smart Home Services and Strategic Fit for Telcos
- JD Wix - Business Development Manager, Resideo / Honeywell Home

     Download abstract & speaker bio

 Members only


 July 23, 2019


 Launching Google WiFi as Cincinnati Bell’s Primary Gateway
- James Backus Jr., Senior Product Manager - Cincinnati Bell

     Download abstract & speaker bio

 Members only
2018 Call Date  Hot Topic(s)  Call Type*
 January 30, 2018

 Executives' Perspectives on Broadband in 2018
   - Timo Laaksonen, President of the Americas, F-Secure

Download panelist bio

 Members only
 February 27, 2018

 What's Hot for 2018
   - Pam Ferguson, AVP, Product Marketing - Cloud & Premises for Calix

Download panelist bio

 Members only


 March 27, 2018


 TDS VAS Bundling Strategy, Wi-Fi, and IoT
   - Casey Thompson, Manager of Product Development, TDS Telecommunications

Download panelist bio

 Members only


 May 22, 2018 


 Tbaytel's Project Lightning (2018 BMMA Best in Class Winner)
   - Warren Trochimchuk, Product Marketing Specialist – Internet & Wireline, Tbaytel

Download panelist bio

 Members only


 June 26, 2018 


 F-Secure Presents Exclusive IOT Security & Consumer Research Insights
   - Kelly Champagne, North America Marketing Manager, F-Secure

Download panelist bio

 Members only


 July 24, 2018 


 Managed Wi-Fi Market Update: What are Cable MSOs offering their subscribers?
   - Lesley Kirchman, Head of Marketing, Actiontec Electronics
   - Greg Owens, Product Marketing Director, Calix 
   - Jake Sailana, Director of Product Marketing, Zyxel

Download panelist bios

 Members only


 August 28, 2018


 Technology Update: Is 802.11ax the Future of Wi-Fi?

 - Jake Sailana, Director of Product Marketing, Zyxel

George Wong, Product Manager, Calix

Francisco Moreno, Director of PLM, Actiontec

Download panelist bio

 Members only


 October 23, 2018


The Next Wave of Smart Home Devices

- Brad Russell, Research Director - Connected Home, Parks Associates

Download panelist bio

 Members only


 November 27, 2018


 Providing a Great In-Home WiFi Experience – TalkTalk’s Approach


Steven Offerein, Head of In-Home Products & Experience, TalkTalk

Download panelist bio

 Members only
2017 Call Date  Hot Topic(s)  Call Type*
 January 24, 2017

 Executives' Perspectives on Broadband in 2017

   - Ken Paker, Vice President – Network Services and CTO, TDS Telecom
   - Stephen Eyre, Area Vice President - Cloud & Software Solutions Sales, Calix
   - Perry Roach, CEO – Netsweeper, Inc.

Download panelist bios

 Members only
  March 7, 2017


The Future of Internet Security for Providers and Your Customers
Erka Koivunen, Chief Information Security Officer, F-Secure

 Download abstract and speaker bio 

 Members only

  April 19, 2017


Joint CETS/BMMA April Hot Topic Call: Off Shore Outsourcing
Larry Walters, Vice President, Focus Services

 Download abstract and speaker bio 

 Members only


  May 23, 2017



Update on Cloud TV
Pat Ferguson, Manager of Video Product Management, TDS Telecom

 Download abstract and speaker bio 

 Members only


  June 20, 2017



Global Internet Phenomena Report: Kodi, IPTV, and other 2017 Trends
Dan Deeth - Media and Industry Relations Manager, Sandvine Incorporated


 Members only


  July 25, 2017



E-mail's Renaissance - The Future of E-mail
Mark Nichols, Sr. Solutions Advisor, Synacor

Download abstract and speaker bio 

 Members only


  August 22, 2017



Getting Ready for Managed WiFi
Jake Sailana, Director - Product Marketing for Zyxel

Download abstract and speaker bio 

 Members only

October 24, 2017



The Internet of Things is now the WiFi of Things - Headaches for Operators or New Profits?
Art Lancaster, Chief Technology Officer - Affinegy

Download abstract and speaker bio 

 Members only


November 28, 2017

How the Republican FCC is Driving Broadband Deployment
Thomas Cohen, Partner at Kelley Drye & Warren LLP

Download abstract and speaker bio 

 Members only
2016 Call Date  Hot Topic(s)  Call Type*
 January 26, 2016

 Executives' Perspectives on Broadband in 2016

   - Andy Balser, Director Consumer Marketing, TELUS Broadband Networks
   - Rhodo Odysseos, Senior Solutions Marketing Manager for Customer Experience Solutions, Nokia
   - Eric Alino, Director - Product Marketing Broadband, AT&T
Download panelist bios

 Members only
 Feb 23

 Consumer Broadband Trends and How They Will Affect Networks in 2016 
Cam Cullen, VP Global Marketing, Procera Networks
Download abstract and speaker bio 

 Members only

 No call this month ... Join us in San Diego for: 
 BMMA 2016 Annual Meeting (April 4-5, 2016)
 ResearchFirst Broadband Services 2016 (April 6-8, 2016) 

Members only 
 April 19

Broadband Unbound, Optimizing the Wi-Fi Experience for Subscribers
    Ben Chan, Director, Solutions Marketing Director, Calix
    Bill Murphy, Senior Director Solutions Marketing, Calix
Download abstract and speaker bio

  Members only

 May 24

 What Telcos Should Know About DOCSIS 3.1
    Michael Gondar, Director of Strategic Accounts, Actiontec
    Download abstract and speaker bio

  Members only

 June 21
 Note: this is 1 week earlier than normally scheduled.

 Unlocking the Power of In-browser Messaging
    Steven Cummings, Sr. Product Manager, Internet Strategy & Value
        Added Services, Bell Canada

  Members only
 July 26

 SMB HSI Product and Marketing Issues
   Fred Heis, Senior Product Manager, Cincinnati Bell

  Members only
 August 17

 Joint BMMA/CETS August Call - Customer Self-Service

   Julie Maiers, Director - Consumer Marketing, TDS Telecom

   Download abstract and speaker bio 

  Members only

  BMMA Fall Workshop 
  ResearchFirst IPTV Marketing Symposium 

 October 25

 Wi-Fi - The next generation of unbound connectivity

   Patrick Moreno - Product Marketing Manager Zyxel Communications, Inc.

Download abstract and speaker bio 

  Members only

 November 22

 What OTTV Usage Tells Us About the Direction of Linear Video

   Gabe Petersen – Senior Business Consultant, Calix

Download abstract and speaker bio 

  Members only
 December 20

 Increasing Digital Advertising Revenue for Telecommunications Companies

   Matt Leardini, Vice President, Search & Advertising, Synacor

Download abstract and speaker bio 

  Members only
2015 Call Date  Hot Topic(s)  Call Type*
 January 27, 2015
 1.5 hour call

 Executives' Perspectives on Broadband in 2015

   - Perry Roach, CEO, Netsweeper
   - Mark Fahner, Vice President, Product Operations, Cincinnati Bell  
Download Abstract and Executive Panel bios

 Members only
 Feb 24

 - There will be no call this month.

 Members only
 March 2015
 (Jacksonville, FL)

  - No call this month - 
 ResearchFirst IPTV Symposium (March 16, 2015)
 BMMA 2015 Annual Meeting (March 17, 2015)
 ResearchFirst Broadband Services 2015 (March 18 - 20, 2015)

 April 28  An Executive's Perspective on Broadband in 2015
 Josh Pettiette, VP Product Management & Business Development, GVTC
Download bio and abstract  

  Members only

 May 19 (one week
 early due to
Memorial Day) 

 802.11ac WiFi Speeds into Deployment
 David Thompson, Director of Product Marketing, ZyXEL 
Download bio and abstract

  Members only

 June 23

 Managing Support with IoT
 Tal Schierau, VP Sales & Account Management, Radialpoint
 Download bio and abstract   

  Members only
 July 28

 Symmetrical Broadband
 Jack Yovanovich, West Region Dir Marketing, Frontier Communications
Download Abstract and Biography

  Members only
 August 25

 Delivering the Internet in the Internet of Things for New Profits
 Art Lancaster, CTO, Affinegy
Download Abstract and Biography

  Members only
 September 2015

  BMMA Fall Workshop - September 29 - 30, 2015
  ResearchFirst IPTV Marketing Symposium - October 1, 2015
Venue:  Pan Pacific Hotel, Vancouver, BC, Canada
  Hosted by TELUS 

 October 27  The Current State of Consumer WiFi and Beyond
 Michael Gondar, North American Sales Manager, Actiontec
Download Abstract and Biography 
  Members only

 Wed November 18
 Start time: 12PM CST

 CETS November call ( - BMMA members are invited!
 Wireline Consumer Buying Habits
 Vivian Arestia, Account Executive - Telecom, Google
 Download Abstract & Bio

  BMMA /
  CETS call
 December 15, 2015

 Panel Discussion of the FCC Order Requiring 8-hour Battery Back up for Internet Telephone Service
 Moderator: Ellis D Hill, BMMA Executive Director
 Panel: US Telcos

  Members only
2014 Call Date  Hot Topic(s)  Call Type*
 January 28, 2014  Executives' Perspectives on Broadband in 2014
 Panelists: Alcatel Lucent, Bell Canada, and Synacor
 Members only
 Wednesday, Feb 19

 This web call has been cancelled. We apologize for any inconvenience and will advise you regarding future calls.

 Members only
 (Scottsdale, AZ)

 No call this month. 
 BMMA 2014 Annual Meeting (March 3 - 4, 2014)
 ResearchFirst Broadband Services 2014 (March 5 - 7, 2014)

 Non-members are welcome
 April 22  Internet Threat Landscape
 Timo Hirvonen, Anti-malware Analyst, F-Secure

  Members only

 May 20

 They're Talking, Are you Listening? How Social Media Connects Your Brand with Your Customers
 Jeremy Tillman, Co-Founder, Dapper Goat Social Media

  Members only

 June 24

 Global Internet Phenomena Report Update
 Dan Deeth, Media & Industry Relations Manager, Sandvine

  Members only
 July 29

 Increasing Broadband Market Share through Channel Automation
 Bill Perkins, Frontier & Gordon Dahl, Synchronoss (
bio / abstract)

  Members only
 August 26

 Broadband Operational Challenges
 Angie Faler, Manager Vendor Management, CenturyLink

  Members only
 September 16-18,  2014   NO CALL THIS MONTH - 
  1] BMMA Fall Workshop - Montreal, QC - Tues, Sept 16 - Wed Sept 17
  2] ResearchFirst IPTV Marketing Symposium - Montreal - Thurs, Sept 18
  Non-members are
  welcome to   attend the 
IPTV Symposium
 November 4  Putting Customers First at the First Step (bio/abstract)
 Michelle Dion, Marketing Manager, TELUS
  Members only
 November 18

 TV & Media 2014 Consumer Insights
 Linda Wong, Operator Partner Marketing, Ericsson (
bio / abstract)

  Members only
 December 11, 2014

 - No BMMA call this month.
 - Join us for the following ResearchFirst webinar: 
Canadian & US Broadband Customer Experience Research 
   (FREE for BMMA members)

  Members only
2013 Call Date  Hot Topic(s)  Call Type*
 January 22, 2013  Executives' Perspectives on Broadband in 2013
 Panelists: Frank Mona, Allconnect; Shane West, TDS Telecom
 Members only
 February 26  Customer Onboarding Process
 Eric Wolbach, Director Broadband Customer Experience, AT&T
 Members only
 March 26

 Churn / Retention
 Casey Thompson, Associate Manager Customer Service, TDS Telecom

 Open call 
 April 15 - 19
 Tampa, FL
 No call this month.
 ResearchFirst Broadband Services 2013 (April 15-17)
 BMMA Annual Meeting (April 18-19)



 May 28

 Beyond PTS - No such thing as 'out-of-scope' support
 Future leading technology service providers will  expand from supporting their products to  supporting their customers.

 Frank Kouretas, VP - Products & Marketing, Radialpoint   
Download bio & abstract

  Members only


 June 25

 Leveraging Aggregator Partners for eCommerce Growth
 Jack Yovanovich, West Region Director of Marketing, Frontier Communications
 Download bio & abstract

  Members only
 July 23  Managing the Promo Hopper Customers: A Case Study
 Jennifer Robertson, Portfolio Manager - Broadband Services, MTS 
 Download bio & abstract
  Members only
 August 27

 Strategies & Techniques Around Reducing Truck Rolls for Broadband
Kelly Morgan, VP/GM Tech Support & Security Services, Frontier Communications
Download bio & abstract

  Members only
 September 26 - 27  No call this month. 
 BMMA Fall Workshop - Seattle, WA 
 Hosted by Frontier Communications
 Topics: Marketing Broadband, Wi-Fi (public and in-home), benchmarking report, the Gig service (technology and marketing), PTS, and broadband usage. 
  Members only
 October 15  High Value Bundles for SMB
 Gabe Kenyon, Vice President of Sales, teleNetwork
Download bio & abstract 
  Members only
 November 26

 Topic: Customer On-boarding
 Discussion leader: Bret Arnal, Quality Manager Customer Experience, MTS
Download bio & abstract

  Members only
 December 17, 2013

 Topic: Exposing the Technical and Commerical Factors Underlying Internet Quality of  Experience
 Dan Deet
h, Media & Industry Relations Manager, Sandvine
 Download bio & abstract

  Members only
Call Date
Hot Topic(s) Call Type*
Dec 25, 2012  No call this month - Happy Holidays!  -
Nov 27  Customer Onboarding Process
 Provider panel: MTS Allstream, Telus and Windstream 
 Members only
Oct 23  Executives' Perspectives - postponed to Jan 2013  Members call
Sept 25 - 28
Biloxi, MS
BMMA Fall Workshop
 Topics: WiFi Strategies, Broadband Usage, Broadband Marketing, NexGenHome, Next Gen Services, Benchmarking Report Readout
 Members only
August 28  Getting 100G to Primetime, and on a Path to 400G 
 Kevin Drury, Senior Director of Optical Product and Solutions Marketing, Alcatel-Lucent
 Open call - non members are welcome
July 24

 Shahzad Chaudhry, Team Lead Loyalty and Retention, Bell Aliant

 Members call
June 26  Improving Customer Experience & Process Efficiences with Mobile Video
 Anthony Guglielmo, CEO Architect, ThruView
 Members call
May 22  Broadband Customer Experience Research Highlights
 Discussion leader: Ellis Hill, ResearchFirst, Inc. 
 Members call
April 24  Docsis 3.0 Update
 Discussion leader: Michael Gondar, Actiontec
 Members call
 March 19-20
 Las Vegas

BMMA 2012 Annual Meeting
 1] Best in Class awards roundtables: Winners of the Best in Class Awards will review their programs
 2] Benchmarking report
 3] Roundtable: Analyzing the Market

 4] Roundtable: Retention & Loyalty 

Members Annual Meeting

 Feb 28

 IPTV Applications
 Discussion leader: Richard Amizial, Mariner Partners
 Members call

 Jan 24
 2:00 - 3:30 CST

 Executives' Perspective on Broadband for 2012
 Executive Panel:
Tom Cobb, Senior Director Broadband Strategy - AT&T 
      Greg Goodwin, VP Marketing - TELUS
      Brian Pratt, VP Business Development - Kindsight
      George Chamoun, SVP and Company Founder - Synacor
 Members call

Call Date
Hot Topic(s) Call Type*
 Dec  20, 2011  What SMBs are doing online, and how providers can profit
 Discussion leader: Andrew Kemp, Hostopia/Deluxe
Open call - non-members welcome
 Nov 22
 Cincinnati Bell's Energy Initiative
 Discussion leader: Michael Bornstein, Cincinnati Bell
Members call
 Oct 25  Anticipate & Optimize the Complete Customer Experience
 Discussion leader: Ben Geller, Alcatel-Lucent
Members call
 Sept 14-16

BMMA Fall Workshop 
Cloud Computing   
Digital Home Evolution
Broadband Usage & Innovative Service Models

 - Video Services
 - Broadband Benchmarking Highlights

Members Fall Workshop

 Aug 23

Web Threat Management & Filtering - Another Source of ‘Eyeballs’
Discussion Leader: Andrew Graydon, COO, Netsweeper

Open call - non-members welcome
July 26  Monetizing Broadband: Who Should Pay?
 Discussion leader: Juan Vela, Calix
Members call
June 28

 Microsoft's Acquisition of Skype: Implications for the Industry
 Discussion leader: Kate Baillie, TELUS

Members call


 Subscriber Applications Drive Revenue, Loyalty (new standards-compliant middleware unifies the development, deployment, management and optimization for multiple applications)

 Discussion leader: David Foote, Hitachi Communication Technologies America, Inc.

Members call


 How Consumers Use Broadband
 Discussion leader: Ellis Hill, ResearchFirst

Members call

March 7-8
Atlantic Beach, FL

 BMMA 2011 Annual Meeting
 1] Best in Class awards roundtables: Winners of the Best in Class Awards will review their programs
 2] Roundtable discussions

 -Premium Tech Support
 -Monetizing the Network via Capabilities & New Business Models

Members Annual Meeting
Feb 22  Total Home Networking
 Discussion leaders: Janet Sczech and Tom Zanoli, GVTC
Members call
Jan 25, 2011

Leadership Roundtable Discussion: What's hot for broadband in 2011?
 Executive panel: 

  Allison Cerra, VP Marketing, Communications et al, Alcatel-Lucent
  Kelly Duplisea, VP - FibreOP and TV, Bell Aliant
  Josh Pettiette, VP of Product Management, GVTC

Open call - non-members welcome


Hot Topic(s) Call Type*
Jan 26
Leadership Roundtable Discussion:
What's hot for broadband in 2010?
Open call - non-memberswelcome
Feb 23 The competitive landscape: how BMMA member companies align / differentiate from an industry perspective Members call

March 1-2
Newport Beach, CA

BMMA Annual Meeting
1] Best in Class awards roundtables: Winners of the Best in Class Awards will review their programs
2] Customer service roundtable:sales/care, installation, repair, etc.

Members Annual Meeting

Apr 20
(3rd Tues)

1] Broadband attachment to new SMB orders
2] Roundtable on SMB and other broadband issues
Members call
May 18
(3rd Tues)
1] Home networking strategies; preparing for the future
2] Roundtable - IPV6 and other HSImarketing issues
Open call - non-members welcome
June 22 Broadband usage issues Members call
July 27

Premium technical support - benefits and revenue potential

Members call
Aug 24 LTE impact on the evolution of DSL and fiber services Open call - non-members welcome
Sept 16-17

BMMA Fall Workshop - Hosted by TDS Telecom
1] Value added services
2] Customer care issues
3] Benchmarking report
4] Successful alternate marketingprograms

Members Fall Workshop
Oct 26  Social Media Marketing Members call
Nov 16  Generating Additional Sales with Online Chat Members call
Dec 14, 2010  Web Tools for SMB Members call


Hot Topic(s) Call Type*
Jan 27
Leadership Roundtable Discussion:
What's hot for broadband in 2009?
Open call - non-memberswelcome
Feb 24 The connected home Members call
March 24 1] Non-pay disconnect policies
2] Broadband and the economic stimulus package
Members call
Apr 27-28 BMMA Annual Meeting - Clearwater Beach, FL
1] Marketing usage-based services
2] Future broadband customer user experience
Members Annual Meeting
May 26 2] WiFi's role today
2] Key learnings from the BMMA Annual Meeting
Open call - non-members welcome
June 23 Quarterly broadband usage issues call Members call
July 28 The $4.7 Billion Broadband Stimulus Package Update –
Partnering is the Key to Success
Members call
August 25 Real reasons for churn Open call - non-members welcome
Sep15-17 BMMA Fall Workshop - Hosted by Synacor in Buffalo
1]Opting out of email?A lookatWindows Live as an email solution.
2] What will it take to win satisfied customers from cable
(besides expensive compelling offers)?
3] Speed direction - how to overcome the speed challenge
Members Fall Workshop
Oct 27 Revenue generating services (short, medium, long-term); increasing ARPU and VAS Members call
Nov 24 1] Upload speeds; 2] Broadband usage issues Members call
Dec 15

The technology horizon - future trendsand differentiation
TV everywhere - wireless broadband - more intelligent gateways

Members call