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BMMA February Hot Topic Call: HSI Retention
Feb 26, 2019

 

Hot topic: HSI Retention

 

Panelists:

1. Liz Heimbrock - Senior Product Manager at Cincinnati Bell
2. Brandon Laufenberg - Product Manager at TDS

 

Summary: Retention Strategies: Current and Future State - At Cincinnati Bell, one of our biggest on-going challenges to solve for is how to reduce churn while continuing to grow ARPU. In 2018, we tested numerous strategies to try to find the sweet spot – keeping customers, while continuing to grow revenue. In this presentation, we will walk you through the results of these trials and what we learned from them. We will also share with you our newest retention tool that we will be rolling out in Q2 2019 that will help to automate our retention process while making sure these offers align with our revenue and margin targets…and keep customers from leaving.

TDS Internet - Retention and Churn Reduction Strategies - At TDS, we are focused on both subscriber and revenue growth. As such we must continually find new and innovative ways to retain customers in the face of growing competition. This presentation will provide an overview of the different retention tactics we utilize, including some of the pro-active retention measures we put into use in 2018. We will also discuss some of the types of data we collect, what analyses we do related to retention, and some of the successes we are seeing.

 Download panelist bios

Dial-in details: Please send a request to Lauren Roux
Status: Members-only call
Date: Tuesday, February 26, 2019
Start Time: 2:00 PM CST (12PM PST, 3PM EST)
Call duration: 1 hour

 

We would like to start this call on time. Please dial in 1-2 minutes early. Thank you!!

We ask that we all avoid discussing future plans and prices or any other discussion that could be construed as anti-competitive.

 

 * Each month members meet on a conference bridge to discuss telco broadband marketing and product development issues. Non-members are invited to join a webinar to evaluate the value of the association by contacting Stan Romero at Stan@researchfirst.com to request an invitation.

BMMA January Hot Topic Call: Executives' Perspectives on Broadband in 2019
Jan 22, 2019

 

Hot topic: Executives' Perspectives on Broadband in 2019

 

Panelists:

1. Ann Shaub - Group Vice President, Consumer Product Development at Frontier
2. Josh Pettiette - Vice President-Product, Business Development & Strategic Planning at GVTC
3. Jason Praeter - President and General Manager at Cincinnati Bell

 

Summary: Each January we hold an "Executives Perspectives" call to which we invite knowledgeable Telco and/or vendor executives to inform the membership of broadband industry trends and their thoughts of how best to address them in the coming year. We also ask our speakers to share their “crystal ball” view of what will be “Hot in 2019.”

 Download panelist bios

Dial-in details: Please send a request to Lauren Roux
Status: Members-only call
Date: Tuesday, January 22, 2019
Start Time: 2:00 PM CST (12PM PST, 3PM EST)
Call duration: 1 hour, 30 minutes

 

We would like to start this call on time. Please dial in 1-2 minutes early. Thank you!!

We ask that we all avoid discussing future plans and prices or any other discussion that could be construed as anti-competitive.

 

 * Each month members meet on a conference bridge to discuss telco broadband marketing and product development issues. Non-members are invited to join a webinar to evaluate the value of the association by contacting Stan Romero at Stan@researchfirst.com to request an invitation.

BMMA November Hot Topic Call: Providing a Great In-Home WiFi Experience - TalkTalk's Approach
Nov 27, 2018

 

 

Hot topic: Providing a Great In-Home WiFi Experience – TalkTalk’s Approach

 

Speaker: Steven Offerein, Head of In-Home Products & Experience, TalkTalk

 

Summary: With more and more devices going online in each and every home, customers expect ISPs to do more without having to pay more. I’ll talk about TalkTalk’s and my vision on how to tackle the challenge ISPs face when it comes to supporting the exploding number of devices, including IOT, in the home. How do we make sure all these devices can connect to our network? Can we guarantee they’re being safeguarded from hackers, botnets and other threats? And most importantly, how do we enable customers to manage all this without having to ring customer support? I’ll share learnings from our past, bits of our current strategy and a few big questions we’re trying to answer at the moment.

 Download panelist bio

Dial-in details: Please send a request to Lauren Roux
Status: Members-only call
Date: Tuesday, November 27, 2018
Start Time: 2:00 PM CST (12PM PST, 3PM EST)
Call duration: 1 hour

 

We would like to start this call on time. Please dial in 1-2 minutes early. Thank you!!

We ask that we all avoid discussing future plans and prices or any other discussion that could be construed as anti-competitive.

 

 * Each month members meet on a conference bridge to discuss telco broadband marketing and product development issues. Non-members are invited to join a webinar to evaluate the value of the association by contacting Stan Romero at Stan@researchfirst.com to request an invitation.

BMMA October Hot Topic Call: The Next Wave of Smart Home Devices
Oct 23, 2018

 

 

Hot topic: The Next Wave of Smart Home Devices

 

Speaker: Brad Russell, Research Director - Connected Home, Parks Associates

 

Summary: What comes after lights, locks, thermostats, and cameras? As consumer adoption expands, adjacent use cases incorporate many new devices into the smart home, with many new means of interaction and control. This presentation looks at these new use cases, the expansion of voice control throughout the home, and the ways consumers want to use and interact with their devices. It also outlines the consumer segments at different stages in the technology adoption curve.

 


Download panelist bio


Dial-in details: Please send a request to Lauren Roux
Status: Members-only call
Date: Tuesday, October 23, 2018
Start Time: 2:00 PM CDT (12PM PDT, 3PM EDT)
Call duration: 1 hour

We would like to start this call on time. Please dial in 1-2 minutes early. Thank you!!

We ask that we all avoid discussing future plans and prices or any other discussion that could be construed as anti-competitive.

 

* Each month members meet on a conference bridge to discuss telco broadband marketing and product development issues. Non-members are invited to join a webinar to evaluate the value of the association by contacting Stan Romero at Stan@researchfirst.com to request an invitation.

 

BMMA 2018 Fall Workshop
Sep 11, 2018 - Sep 12, 2018

Welcome Reception: Monday, September 10, 2018


Meeting Dates:
Tuesday, September 11 - Wednesday, September 12, 2018


Location: Cincinnati, OH


Meeting Venue: Cincinnati Bell
                            221 E 4th St
                            Cincinnati, OH 45202

 


Hotel Venue: AC Hotel Cincinnati at The Banks
                       135 Joe Nuxhall Way
                       Cincinnati, Ohio 45202

 


Price: $199 USD | ResearchFirst Group Booking Link at AC Hotel Cincinnati


The workshop cost is $695 for BMMA Members & $895 for non-member guests.

More info and online registration

BMMA FW Calendar of Events

 

Should you not be able to successfully register online, please use this printable registration form: 2018 BMMA FW Reg Form

 

BMMA August Hot Topic Call: Is 802.11ax the Future of Wi-Fi?
Aug 28, 2018

 

Hot topic: Is 802.11ax the Future of Wi-Fi?

 

Speakers: Jake Sailana, Director of Product Marketing, Zyxel

                  George Wong, Product Manager, Calix

                  Francisco Moreno, Director of PLM, Actiontec

 

Summary: The evolution of the Wi-Fi standard, 802.11ax, is making its way to the market. Join this session to learn more about the proposed technical improvements compared to the existing Wi-Fi standard (802.11ac), the status of the technical standard itself, and when we can expect to see 802.11ax-enabled consumer products – both residential gateways and end-user devices like smartphone and tablets – on the market.

George from Calix will tag-team with Francisco from Actiontec to present the exciting latest generation of Wi-Fi technology based on 802.11ax.  11ax not only provides higher bandwidth, but also offers the most relevant solution for the new world of applications. 

Francisco Moreno will cover two of the new features in 802.11ax:

-          BSS Coloring, which deals with co-channel interference.

-          Longer range operation, which improves faraway communication in some new use cases.


Download panelist bio


Dial-in details: Please send a request to Lauren Roux
Status: Members-only call
Date: Tuesday, August 28, 2018
Start Time: 2:00 PM CDT (12PM PDT, 3PM EDT)
Call duration: 1 hour

We would like to start this call on time. Please dial in 1-2 minutes early. Thank you!!

We ask that we all avoid discussing future plans and prices or any other discussion that could be construed as anti-competitive.

* Each month members meet on a conference bridge to discuss telco broadband marketing and product development issues. Approximately twice per year, non-members may join an "open" call to evaluate the value of the association.

BMMA June Hot Topic Call: F-Secure Presents Exclusive IOT Security & Consumer Research Insights
Jun 26, 2018

 

 Hot topic: F-Secure Presents Exclusive IOT Security & Consumer Research Insights


Speaker: Kelly Champagne, North America Marketing Manager, F-Secure


Summary:  F-Secure will be presenting the exclusive findings from the 2018 market insights report from Gartner, “Address 3 Critical Security Issues to Differentiate Yourself in the Connected Home Market”, as well as F-Secure’s own 2018 consumer security research. Gartner projects that there will be 25 billion connected devices by 2021, of which 15 billion will be in the connected home. We believe a key challenge for ISP’s, in the next few years, will be how to protect these devices while creating an integrated user experience that puts consumers’ security concerns at ease.


In this webinar, we will discuss:

  • 1. Current and future connected home security trends according to 2018 Gartner research
  • 2. The top three security issues for connected home devices and how to overcome them
  • 3. Findings from F-Secure’s 2018 consumer security research
  • 4. Top privacy and security concerns of today’s consumers
  • 5. How ISPs can take advantage of connected home security propositions


Download panelist bio


Dial-in details: Please send a request to Lauren Roux
Status: Members-only call
Date: Tuesday, June 26, 2018
Start Time: 2:00 PM CDT (12PM PDT, 3PM EDT)
Call duration: 1 hour

We would like to start this call on time. Please dial in 1-2 minutes early. Thank you!!

We ask that we all avoid discussing future plans and prices or any other discussion that could be construed as anti-competitive.

* Each month members meet on a conference bridge to discuss telco broadband marketing and product development issues. Approximately twice per year, non-members may join an "open" call to evaluate the value of the association.

 

Gartner Inc., Market Insight: Address 3 Critical Security Issues to Differentiate Yourself in the Connected Home Market, Annette Zimmermann, Saniye Burcu Alaybeyi, 26 April 2018
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.