Reports

1/02/14 - Stan Romero sent out the Q3/Q4 2013 data requests over the holidays for our semi-annual Benchmarking Report. We are requesting data be submitted by Feb 1 so that high level results may be ready in time for the BMMA Annual Meeting in March.

We had 14 providers participate in the last round of reporting and our goal is that all 17 providers participate in this round.  Please contact Stan Romero for details. Thank you!!


Benchmarking Report

The BMMA publishes a semi-annual benchmarking report, which includes broadband penetration, churn, and growth. The Benchmarking Committee regularly reviews and updates this criteria to keep it current and relevant. Participating companies receive a detailed copy of the report; highlights of the report are shared with the entire membership at our Annual Meeting and Fall Workshop. The BMMA acts as a clearing house, providing normalized and anonymous results to participating members.

 

Currently benchmarked criteria:

Total broadband penetration
Penetration by speed (low, medium, high and ultra high)
Penetration by technology (DSL, fiber, dry loop/naked DSL)
Total Churn
Controllable Churn
Non-Controllable Churn
% Non-Pay Disconnects 

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Other Reports

The BMMA performs impromptu surveys for its membership. Individual company information is disguised. Participating companies receive survey results. Examples include:

- 2010 Email tech support
- 2010 Fall workshop issues (VAS, customer care, marketing programs)
- 2010 Benchmarking needs
- 2009 Hot topics
- 2008 Non-pay disconnnects and churn
- 2008 Fall workshop (broadband usage, and Q2 results)

- 2008 Tech support
- 2008 Annual Meeting membership survey (speeds, optional services, enhanced services, self vs. professional install, primary competitors, primary vendors) 
- 2007 DSL modems

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